IKEA follow-up

Brenden Schaaf / November 3, 2009

I posted before about an issue I had exchanging a defective cabinet at IKEA.  Proving the “it’s not what you know it’s who you know” theory, someone that I know that works at IKEA happened across the blog post and talked to someone with the abilty to make a decision on my behalf and I received yesterday a gift card for the price of the cabinet.  While this is good for me, it still points out the issues that people can have when employees are not empowered to do what is right by the customer.

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